myr918 Help Centre

myr918 FAQ
for Malaysian Players

This page collects the most frequently asked questions from Malaysian players — from how to deposit using Touch 'n Go eWallet and DuitNow, the withdrawal process, account settings, sports betting, to responsible gambling controls. Check the answers below before contacting our support.

5 Main Categories
22 Detailed Questions
24/7 Support Available

Fast Deposits

myr918 accepts a range of local payment methods such as Touch 'n Go eWallet, DuitNow, FPX and ShopeePay with a minimum deposit of just RM50.

Withdrawals Within 1 Hour

Your winnings are processed within 1 hour. Minimum withdrawal is RM50 and can be made to your preferred e-wallet or bank account.

24/7 Support

The myr918 support team is available every day around the clock via live chat and email, in Malay and English.

Account Security

All personal data and transactions are protected with industry-level encryption. Your account stays secure as long as your password is kept safe.

Welcome Bonus

New players are eligible for a 120% first deposit bonus of up to RM888 with a wagering requirement of just 25x the bonus amount.

Responsible Gambling

myr918 puts player well-being first. We provide responsible gambling tools and enforce a minimum age of 21 and above for all users.


How to Make a Deposit

Yes, myr918 accepts deposits in cryptocurrency. You can use USDT, BTC and ETH to deposit into your account. This method suits players who prefer more privacy or are already familiar with digital assets. The minimum deposit remains RM50 (equivalent value). Make sure you use the correct wallet address when transferring funds.
Cryptocurrency values may fluctuate. The amount credited uses the current rate at the time of processing.

Deposits are usually credited shortly after payment is completed. If your account has not been credited after a few minutes, check your payment proof (screenshot or receipt). Then contact the myr918 support team via 24/7 live chat with your transaction proof attached. Our team will investigate and resolve the issue as quickly as possible.
Always keep your receipt or payment proof to make it easier for the support team to verify your transaction.

myr918 does not charge processing fees for deposits made via Touch 'n Go eWallet, DuitNow, FPX online banking or ShopeePay. For cryptocurrency deposits, there are no fees from myr918, however the blockchain network may charge a small gas fee separately. The amount you put in is the amount credited to your account.

The minimum deposit at myr918 is RM50 for all payment methods — whether Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto. There is no different minimum depending on the method. Once the deposit is successful, you can immediately access all game categories including online slots, live casino and sports betting.

myr918 accepts a range of popular payment methods in Malaysia: Touch 'n Go eWallet, DuitNow, online banking via FPX (including major banks as FPX options), ShopeePay, and cryptocurrency namely USDT, BTC and ETH. All these methods are available for both deposits and withdrawals.

Sports Betting

Yes, the myr918 sports betting section covers international badminton matches including world-level tournaments, the Thomas Cup, Uber Cup and BWF events. Badminton is a very popular sport in Malaysia, so we provide betting markets for both singles and doubles matches. Check the match schedule in the Sports Betting section for the latest options.

Live betting lets you place bets while a match is still in progress. At myr918, log in to your account, go to the Live Betting section, and select an ongoing match. Odds are updated in real time based on how the match is progressing. Make sure your account balance is sufficient and place your bet before the market closes.
Live betting odds change quickly — make decisions based on your own analysis.

If a match is postponed or cancelled before completion, myr918 will apply standard settlement rules based on the official policy of the relevant sports organiser. In general, bets on matches not completed within the set timeframe will be voided and the stake returned to your account. For specific details, check the Sports Betting Terms section or contact our support team.

Malay Odds are expressed as positive or negative values — a positive value means profit per one unit staked, while a negative value means the amount you need to stake to win one unit. Decimal odds are simpler — multiply the odds by your stake to get the total return including your stake. For example, odds of 2.50 means every RM10 staked returns RM25. myr918 lets players choose their preferred odds format.

Yes, the myr918 sports betting section covers local football leagues such as the Malaysia Super League as well as popular international leagues like the EPL (English Premier League), La Liga, Bundesliga and many more. A range of markets is available for each match, including 1X2 result, Asian handicap, total goals and other options. Check the active schedule in the Sports Betting section.

Withdrawals

The minimum withdrawal at myr918 is RM50. This applies to all withdrawal methods — Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay or crypto. Make sure your account balance is sufficient and all wagering requirements (if you received a bonus) have been met before submitting a withdrawal request.

There are several reasons why a withdrawal may be delayed: bonus wagering requirements have not been met, bank account or e-wallet details are incomplete, or identity verification documents are still required. Check the status of your request in the account section. If the issue persists for more than a few hours, contact myr918 support via live chat with your transaction reference number.
Withdrawals are only processed to a method that has been registered and verified under the same account holder's name.

For security and compliance purposes, myr918 encourages withdrawals to the same method used for the deposit. This helps verify the identity of the account holder and protects your funds from misuse. If you need to change your withdrawal method, please contact our support team for guidance and approval before submitting a request.

myr918 processes withdrawals within 1 hour after the request is approved. This applies to all withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto. In certain cases that require additional security checks, processing may take slightly longer, but our team will notify you if that happens.

myr918 does not charge processing fees on withdrawal requests. You receive the full amount requested. However, your payment provider (for example your bank or e-wallet operator) may charge a separate fee according to their own policy — this is outside myr918's control. For cryptocurrency withdrawals, network gas fees may also apply.

Account & Registration

Registering a myr918 account is straightforward and quick. Click the register button on the main page, fill in the required details including username, password, email and mobile number. Verify your account via the link sent to your email. Once your account is verified, you can make your first deposit and start playing. Remember, you must be 21 years old or above to register.

A username typically consists of a combination of letters and numbers, without special characters, and must be unique. For your password, we recommend using a mix of uppercase and lowercase letters, numbers and symbols for maximum security — at least 8 characters. Avoid using easily guessed passwords such as your date of birth or your own name. Do not share your password with anyone.

Login issues usually occur because: the username or password entered is incorrect, the account is under review by myr918, or an old session is still active. Make sure Caps Lock is not on when typing your password. Also try clearing your browser cache and try again. If you still cannot log in, use the Forgot Password function or contact our support.
For your account security, myr918 may temporarily lock an account after several consecutive failed login attempts.

On the myr918 login page, click the "Forgot password?" link. Enter the email address registered to your account. The system will send an email with a link to reset your password. Click the link and follow the instructions to create a new password. If the email is not received within a few minutes, check your spam folder or contact myr918 support for further assistance.

Yes, you can request to permanently close your account. Contact the myr918 support team via live chat or email and state your intention to close the account. Before closure, make sure all funds in the account have been withdrawn. Our team will guide you through the process. If the account closure is related to gambling concerns, we also offer a self-exclusion option.

Limits & Self-Exclusion

Yes, myr918 enforces a minimum age requirement of 21 years for all players, in line with international licensing requirements and responsible gambling practices. All players are required to verify their age during the registration process. If a player is found to be under 21, their account will be closed and any funds returned in accordance with our policy.
myr918 takes the protection of young people seriously. If you suspect a minor is using this platform, please report it to our support team immediately.

myr918 supports players who want to manage their spending more responsibly. You can contact our support team to find out about the deposit control options available on your account. Setting personal limits is a proactive way to ensure your gambling activity stays within your financial means and does not affect your daily needs.

Some warning signs to watch out for: borrowing money to gamble, lying to loved ones about gambling activity, feeling restless when not gambling, using money set aside for basic needs, and being unable to stop despite trying. If you recognise these signs in yourself, it is very important to seek help from a professional immediately.
Gambling should be a form of entertainment, not a source of stress. Please play responsibly and within your means.

myr918 encourages players who need help to reach out to responsible gambling organisations. In Malaysia, you can get support through Talian Kasih (15999), which operates around the clock, or through community welfare counsellors. You can also visit the Responsible Gambling page on the myr918 website for more information on available support resources.

Self-exclusion lets you block access to your myr918 account for a set period or permanently. To activate self-exclusion, contact the myr918 support team via 24/7 live chat or email and state the exclusion period you want. While the exclusion is active, you will not be able to log in, make deposits, or access any games.

💬

Still Have Questions?

Can't find the answer you're looking for here? The myr918 support team is ready to help you 24 hours a day, 7 days a week in Malay and English. We are just one click away.

Email: [email protected]  ·  Live chat available at the corner of the website