myr918 Terms and Conditions of Use

1. Definitions and Interpretation

In this myr918 Terms & Conditions document, the following words and expressions carry the meanings stated below unless the context requires otherwise:

• "Platform" — refers to the myr918 website accessible at https://myr918.org and all related sub-domains or applications.
• "Member" or "User" — an individual who has registered and holds an active account on the myr918 platform.
• "Company" — refers to myr918 as the platform operator, operating under international licensing.
• "Games" — includes online slots, live casino, sports betting, sportsbook and all forms of wagering activity available on the platform.
• "Bonus Funds" — credits granted by the Company to a Member in the form of promotions, subject to specific rollover requirements.
• "Real Money" — actual funds deposited by a Member into their myr918 account through an approved payment method.
• "Rollover Requirement" — the wagering requirement that must be met before bonus funds or related winnings may be withdrawn.

2. Eligibility and Registration

2.1 Age Requirement

Use of the myr918 platform is restricted to individuals who have reached the age of 21 years or older at the date of registration. This requirement is absolute and cannot be waived under any circumstances. Anyone who registers by providing false age information will face immediate account closure and forfeiture of all balances and winnings.

2.2 Other Eligibility Requirements

In addition to the age requirement, prospective myr918 members must also meet the following conditions:

• Register personally and not on behalf of another person or corporate entity.
• Not currently banned or suspended from the myr918 platform for prior reasons.
• Provide accurate, complete and verifiable personal information at the time of registration.
• Not reside in a region or country where online gambling is absolutely prohibited by local law.
• Not be an employee, family member of an employee, or business partner of the Company.

2.3 Identity Verification

myr918 reserves the right to request identity verification documents at any stage of the relationship with a Member, including a national identity card (MyKad), passport or other official documents. This verification is part of the Know Your Customer (KYC) procedure implemented to ensure the integrity of the platform and the safety of all members.

Identity verification may be requested before processing a withdrawal or when activity requiring verification occurs. Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension.

3. Member Account

3.1 One Account Limit

Each individual is permitted to hold only one (1) active account on the myr918 platform. Ownership of multiple accounts by the same individual is a serious breach of these terms. myr918 uses various detection mechanisms to identify multiple account usage, and immediate action including closure of all related accounts and forfeiture of all balances will be taken.

3.2 Account Security Responsibilities

Members are fully responsible for all activity that occurs under their myr918 account. This includes:

• Keeping their password confidential and not sharing it with any other party.
• Ensuring that the device used to access the myr918 platform is protected with up-to-date security software.
• Notifying myr918 immediately if they suspect any unauthorised access to their account.
• Logging out of the account after each session, especially when using a shared device.

3.3 Accuracy of Information

Members must ensure that all personal information updated in their myr918 account is accurate and current. Changes to important information such as mobile number, email or payment method must be made through the official platform channels and may require additional identity verification.

4. Deposits and Withdrawals

4.1 Payment Methods

myr918 accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies namely USDT, BTC and ETH. All payment methods must be registered in the same name as the Member as stated on the myr918 account.

4.2 Minimum Transaction Limits

The minimum amount for each deposit is RM50. The minimum amount for each withdrawal request is also RM50. These limits apply to all available payment methods without exception.

4.3 Withdrawal Processing Time

myr918 is committed to processing withdrawal requests within 1 hour. This timeframe is a general estimate and may be affected by factors such as the operating hours of the relevant financial institution or additional verification requirements depending on the specific situation.

4.4 Withdrawal Conditions

Withdrawals will only be processed once the Member has met the following conditions:

• Identity verification (KYC) has been completed and confirmed by myr918.
• All rollover requirements associated with any active bonus have been fully met.
• There are no security issues or active investigations relating to the account.
• The withdrawal method used is the same as or equivalent to the deposit method, subject to case-by-case assessment.

5. Bonuses and Promotions

5.1 Welcome Bonus

myr918 offers a welcome bonus to new members in the form of a 120% first deposit bonus up to a maximum of RM888. This bonus is subject to a rollover requirement of 25 times the bonus amount before any withdrawal from the bonus balance is permitted.

5.2 VIP Programme and Cashback

myr918 members are eligible to join the VIP programme, which offers weekly cashback based on membership tier. There are four VIP tiers:

• Bronze — weekly cashback up to 0.3%
• Silver — weekly cashback up to 0.6%
• Gold — weekly cashback up to 0.9%
• Platinum — weekly cashback up to 1.2%

Progression from one tier to a higher tier depends on the Member's level of wagering activity during the assessed period. Full details on how tier advancement works will be communicated to Members through official myr918 channels.

5.3 General Bonus Terms

All bonuses and promotions offered by myr918 are subject to the following general conditions:

• Each bonus can only be claimed once per Member unless stated otherwise.
• myr918 reserves the right to withdraw or modify any promotional offer at any time without prior notice.
• Using multiple accounts to claim the same bonus is strictly prohibited and will result in the cancellation of all bonuses and account closure.
• Winnings obtained from the use of free bonuses or bonus credits may be subject to a maximum withdrawal limit set for each promotion.

6. Game Rules

6.1 Transparency and Fairness

All games available on the myr918 platform — including online slots from providers such as PG Soft, Pragmatic Play and JILI, live casino games, sports betting via sportsbook, and other games — are powered by certified software that has undergone fairness testing by independent bodies. The RTP (Return to Player) value for each game varies by type and can be checked through information provided by the respective game providers.

6.2 Game Results

The results of all games are final once a round or session is complete. Any technical disruption occurring during a betting session will be resolved based on the platform's server records. Records stored on the myr918 server are the final reference for any dispute relating to game results.

6.3 Prohibition on Automated Software

The use of any bots, automated scripts, third-party software, or any other method to automate gameplay is strictly prohibited. myr918 uses an active detection system to identify the use of such unauthorised methods. Violation of this rule will result in immediate account closure without any compensation.

7. Member Conduct

7.1 Respectful Communication

Members are expected to communicate respectfully and courteously across all interaction channels with myr918, including live chat support, email, and any forums or spaces provided by the platform. The use of offensive language, threats, or harassment directed at support staff is not permitted.

7.2 Prohibited Activities

Members are prohibited from carrying out the following activities on the myr918 platform:

• Depositing or withdrawing funds using payment methods that are not in the Member's own name.
• Sharing an account with another individual or allowing others to use their personal account.
• Using the myr918 platform for any money laundering or illegal financing activities.
• Disrupting or attempting to disrupt the technical operations of the myr918 platform.
• Spreading false or misleading information about myr918 to the public.

8. Account Closure and Suspension

myr918 reserves the right to suspend, restrict, or close the account of any Member at any time in the event of a breach of these terms and conditions, suspicious activity, or upon request from the relevant authorities.

Members may also request voluntary account closure by contacting the myr918 support team. For account closures related to responsible gambling or self-exclusion, myr918 will process the request promptly and provide the necessary guidance to the Member concerned.

For accounts closed due to a breach of terms, any verified cash balance may be returned after the investigation is complete, depending on the circumstances and outcome of the investigation. Bonus funds and bonus-related winnings that have not met the rollover requirements will not be returned.

9. Limitation of Liability

The myr918 platform is provided as is. Although the Company strives to keep the platform running without interruption, myr918 cannot guarantee continuous availability or freedom from technical errors. myr918 is not liable for any direct, indirect, consequential, or punitive loss or damage arising from:

• Technical disruptions or unplanned platform downtime.
• Unauthorised access to a Member's account due to the Member's own negligence in safeguarding their login details.
• Betting or game decisions made by the Member.
• Delays in transaction processing caused by factors outside the Company's control.
• Changes in licensing policies or regulations that affect the platform's operations.

10. Disputes and Complaints

Should any dispute arise relating to transactions, game results, or any aspect of myr918's services, Members are encouraged to contact the customer support team first through the available channels.

myr918 provides 24/7 customer support via live chat and email in Malay and English. Our support team will endeavour to resolve complaints within a reasonable timeframe.

If a complaint cannot be resolved at the customer support level, Members may formally submit the dispute to myr918 management via email. myr918's final decision on any dispute is subject to review of server records and relevant technical information.

11. Governing Law

These Terms and Conditions are governed and interpreted in accordance with the laws of the jurisdiction under which myr918's operating licence is issued. Use of the myr918 platform is entirely at the Member's own risk, and Members are responsible for ensuring their online betting activities comply with the local laws applicable to them.

Any dispute that cannot be resolved internally will be referred to the dispute resolution mechanism established by the relevant international licensing body, in accordance with that body's procedures and rules.

12. Contact Us

For any enquiries regarding these Terms & Conditions or other aspects of myr918's services, Members may contact us through the following channels:

• 24/7 Live Chat — available directly on the myr918 platform in Malay and English.
• Support Email — [email protected] (typical response time within normal operating hours)